Frequently Asked Questions

Everything you need to know about your beauty orders and the ABH experience.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What is your return policy for open products?

We want you to love your purchase. If you are not satisfied, we accept returns on most items within 30 days of purchase, provided they are in gently used or new condition.

Are Anastasia Beverly Hills products cruelty-free?

Yes, Anastasia Beverly Hills is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Do you offer international shipping?

We currently ship to many countries worldwide. Shipping fees and delivery times vary by location and are calculated at checkout based on your specific region.

How do I find my perfect brow shade?

We recommend matching your brow product to your hair's undertone. You can use our virtual 'Shade Finder' tool on the product pages or consult our Brow Guide for a professional recommendation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.